Good Cheer from an Unknown Patron
It's always nice to hear a compliment about one's business, especially given the ease at which complaints seem to abound, deserved or not.
One of our Commission members, Jeff Uphoff, shared an email with me, from a patron using the services at the Fixed Base Operation at CHO, managed by Landmark Aviation. Kudos to the staff at Landmark!
"This was forwarded to me recently by friend (a pilot and former air-traffic controller):
To: xxxxxxxxxxxx
Sent: Monday, January 26, 2009 12:19 PM
Subject: Alternator failure
I'd like to share a little adventure we had last week and how it
may impact my RV-10 project.
My Dad and I were cruising along at 8500' enroute from PA down to FL
in our Glastar when I noticed an annoying red light on the instrument
panel. That little red light of course was a low voltage warning
light, and sure enough we were on battery power at that point, the
alternator was doing nothing useful at all. We requested a landing
at Charlottesville VA, KCHO and within 15 minutes were on the ground. They let us bring our airplane inside a heated hangar to sort out our electrical problems. We'll we got the true southern hospitality treatment. A mechanic came over and offered us the use of any of his tools that we needed (although he was way to busy to work on our plane). We removed the cowling and then the alternator and ohmed out the field winding of the alternator, it appeared to be an open circuit. The alternator was a Ford Motorcraft as originally supplied with our 1960's vintage Lycoming 0-320. (however it had been rebuilt in 2001, and now had about 350 hours of run time) We asked the mechanic if he had any recommendations on a place to check and possibly replace our 'Ford' alternator. He said, "Sure, I'll call Advanced Autoparts, I think they have an alternator "spinner". Sure enough, they did. So the mechanic gave us the keys to his truck and we visited the aviation department of Advanced Autoparts. Well the alternator was really dead and they actually had the exact replacement in stock!
So $57 later we were back on our way to the airport. Well we put it all back together and sure enough we were back in business, the aircraft bus voltage was back up to 14 volts!. We thanked everyone over and over, took on some fuel and just over 2.5 hours after discovering the problem we were back in the air. We were incredibly fortunate that day to meet such wonderful folks as we did at KCHO.... "

